Shipping & Returns
Shipping Information
We want to be upfront with you: all of our products are shipped directly from our suppliers, which means delivery times are longer than local retailers. We appreciate your patience!
- Processing time: 1–3 business days
- Estimated delivery: 7–20 business days (international shipping)
- Tracking: You'll receive a tracking number by email once your order ships
Please note that delivery times may vary depending on your location and customs processing. Orders to the contiguous US typically arrive within 10–15 business days.
Returns & Exchanges
Your satisfaction is our priority. If you're not happy with your order, here's how we handle returns:
- Return window: 30 days from the date of delivery
- Eligible items: Items that arrived damaged, defective, or incorrect
- How to request a return: Email us at support@jaysspace2.com with your order number and a photo of the item
- Refund processing: Refunds are issued to the original payment method within 5–10 business days of approval
Please note that we are unable to accept returns for items that have been used or are not in their original condition, or for orders where the wrong size/color was selected at checkout.
Lost or Delayed Orders
If your order hasn't arrived within 25 business days, please contact us and we'll investigate with the carrier and make it right.
Contact Us
Have questions about your order? Reach out to us anytime — we're happy to help!